Returns/Exchanges Policy
Returns and Exchanges
We are committed to providing you with high-quality products and services. To maintain the integrity of our operations and continue offering competitive pricing, we have established the following return policy:
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All Sales Are Final: We do not accept returns or exchanges for any products, except in cases of damaged or defective items (see below).
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Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will assess the issue and may offer a replacement, repair, or refund at our discretion.
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Return Eligibility: To be eligible for a return of a damaged or defective item, you must provide clear photographic evidence of the damage or defect as well as a valid proof of purchase. We reserve the right to refuse any returns that do not meet these criteria.
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Return Process: To initiate a return for a damaged or defective item, please contact our customer support team at info@lotusganeshajewelry.com. Our team will guide you through the return process, including any required documentation.
SHIPPING:
To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.